FAQ
Here you will find all information about our shipping. Hope you find an answer to your question, if not, feel free to contact me.
Shipping
WHICH PAYMENT METHODS ARE ACCEPTED?
Paypal and Credit card
WHEN MY ORDER WILL BE SHIPPED?
Orders start processing once you fulfil the payment, take in mind that all products need some time to produce and can take around 2-8 days☺️
WHERE I CAN FIND MY TRACKING NUMBER?
You will receive an update email with your tracking number once your order is shipped
WHY MY ORDER DIDN’T ARRIVE YET?
Depending on where you live and the stock of materials from the manufacturer, your shipment can be affected. Check out the tracking information that we provide you once the order is shipped to see in real-time where your shipping is!
MY ORDER IS LOST, WHAT CAN I DO?
If you checked the tracking and see no movement for weeks, please write us at hello@cristina-gomez.com and we will be happy to help you the best way possible!
Apparel & Totes
COLORS AREN’T THE SAME AS THE ONES I SAW IN THE SHOP. IS THAT NORMAL?
Normally colours on the computer screen look more brighter than they are going to look in real life. Also, take in mind that the printing process and fabrics (for apparel) may affect slightly the final result making them look a bit dull.
THE SIZE I BOUGHT DIDN’T FIT OR IS TOO BIG, CAN I RETURN IT
At that moment is not possible to make this kind of return. Each product is made especially for you, so switching sizes means we have to produce a *new* product. For that reason, we provide in every single product a size guide where you will find the measurements for each size.
We understand that not all manufacturers have the same sizes for each size, a M from your favourite brand can be and S or an L in other brands products. It’s important you check the Size guide before buying!
I RECEIVED A DEFECTIVE OR DAMAGED PRODUCT, WHAT CAN I DO?
We are sorry that your product has arrived damaged or mislabeled. Our team will take care of seeing what could have happened. Please share in detail the problem with your product and add quality photos of it and the Invoicewithin 30 days of receiving the order. We will be happy to help you and send the product to you.
I DON’T WANT THIS PRODUCT ANYMORE, CAN I RETURN IT?
We are sorry that you want to return your order. Our return policy does not cover returns or refunds due to a change of opinion or taste in the customer. Thanks for understanding.